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Fairway

Signing in, and what to do when you can't

Running the course4 minute readIn the app: /login

Passwords, resets, the demo, and why you might be getting signed out.

The normal way

Email address and password at /login. If your course has single sign-on switched on, there's a button for that instead — see Single sign-on.

Forgotten password

  1. 1Click 'Forgot password' on the sign-in screen.
  2. 2Enter the email address you sign in with.
  3. 3Check your email for a reset link. It's good for one use and expires.
  4. 4If the email doesn't arrive within a few minutes, check spam, then ask whoever owns the account to re-invite you from People.
We can't tell you whether an email exists

The reset screen says the same thing whether or not the address is on the account. That's deliberate — it stops somebody using the reset form to find out who works at your course.

Why you got signed out

  • Somebody removed or deactivated your account. That ends your sessions everywhere, immediately, on purpose.
  • Your role changed and the session was refreshed.
  • You signed out on another device — sessions are per-device, so this shouldn't happen, but a shared device will do it.
  • The session simply expired. They last long enough that daily use never hits it.

Everybody signs in the same way

There's one way in: an email address and a password the person chooses. There's no PIN, no shed kiosk and no shared code — so every clock punch and every finished job is attributable to a person, which is the whole point of keeping the record.

In practice they sign in once

The session lasts long enough that daily use never reaches the end of it. A crew member opens the invite on their phone, sets a password, adds it to the home screen, and doesn't type anything again for the season.

Questions

Can two people share a login?

They can, and you shouldn't. The time clock and the job board both record who did what, and a shared login turns that record into a guess. Extra people are free on every tier up to the tier's crew limit.

Someone left. What do I do?

Deactivate them in People. That ends every session they have open, straight away, on every device. Their past work and punches stay on the record where they belong.

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