Your plan and what it costs
/app/settingsThe four tiers, what each unlocks, the platform fee, and how to change plan.
The tiers
| Tier | What it adds |
|---|---|
| Superintendent | The whole maintenance side — jobs, schedule, clock, fleet, certs, spray, map — plus the AI helper, the labor pool, payroll exports, the API and your own website. |
| Superintendent | The drafted suggestions, the shared labor pool, API access and the payroll file. |
| Clubhouse | The member side — tee sheet, members, dues, events, food and drink, the inbox. |
| Championship | Several courses under one login with a rollup, and single sign-on. |
The platform fee
0.9% of money collected through Fairway, on top of Stripe's own processing. It applies to invoices a member pays here — dues, events, lockers. Greens fees taken however you take them now aren't counted. It's capped so that your plan plus fees never exceeds the price of the flat top tier: the cap is worked out from the published prices rather than typed in, and it's enforced on the charge itself, so a busy month simply stops being charged. The single exception is a card tapped in person on a reader at the counter, which is the same rate uncapped and outside the cap in both directions — see Taking a card at the counter.
Moving up a tier
- 1Open Settings as an owner and pick the tier.
- 2You'll go to Stripe to put a card in. Nothing changes on your account until Stripe says it went through — the tier follows the subscription, not the button.
- 3Come back and everything the tier unlocks is there.
Moving between two paid tiers doesn't send you to Stripe again — the price on the existing subscription is swapped, and Stripe charges or credits the difference for the days left in the month. You never pay twice for the same days.
Moving down, or stopping
- 1Cancel from the Stripe portal, on the Settings screen.
- 2You keep the tier you paid for until the period you already paid for runs out. On the day it does, the course locks.
- 3The staff app closes, and that is all that happens. Nothing is deleted — your members, your invoices and your history are all still there, the export on the Settings screen still works, and everything comes straight back in the same account the moment you subscribe again.
The card, the receipts, and cancelling
'Card, invoices & cancellation' in Settings opens Stripe's own portal for your subscription. Every receipt we've ever charged you is in there, you can change the card, and you can cancel without asking us or speaking to anybody. We'd rather you could leave in thirty seconds than have to phone someone.
This is Fairway's bill to you, on our Stripe account. It's nothing to do with what your members pay you — that goes into your own Stripe account, where your course is the merchant of record and the money never passes through ours.
There's no contract and no minimum term. If it stops being worth it, leave — and take everything with you on the way out.
Questions
Is there a limit on how many crew I can add?
No. Every tier is unlimited staff. The old free tier capped a crew at twelve; that tier is gone and the cap went with it.
Do I pay the platform fee on cash I record by hand?
No. It only applies to money actually collected through Fairway.
What happens if my card is declined?
Stripe retries it and we show you a notice in Settings. We don't switch a course off over a declined card — taking a superintendent's schedule away in the middle of a season is not a collections strategy.
Do I lose the rest of the month if I cancel?
No. Everything keeps working until the period you already paid for runs out, and only then does the course lock. Nothing is deleted when it does — every record stays here and stays exportable, and starting a subscription again brings it all back exactly as you left it.
Tell us what's missing and we'll write it. Help that doesn't cover the thing you came for isn't help.